Overview

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us our Contact Us page.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Refunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at support@buskveld.com with photos of wrong/damaged
items and we’ll sort that out for you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please Contact Us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Returns

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at: support@buskveld.com.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address – If you (the customer) provide an address that is considered insufficient by the courier, the shipment will be returned to the manufacturer facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to the manufacturer facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven’t registered an account on https://buskveld.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Returned by Customer – We do not refund orders for buyer’s remorse nor accept returns for size exchanges. If there’s something wrong with your order, please let Contact Us.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Buskveld reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.